Service Centre

Metropolitan Service Center

Make claims, manage your policy, get tax certificates and request withdrawals – all right here.

Metropolitan Service Center

Service Centre

Make claims, manage your policy, get tax certificates and request withdrawals – all right here.

What would you like to do?
Make a claim
Get My Policy Statement
Manage my policy
Get my tax certificate
Request a withdrawal
Unclaimed Benefits
Marketing Consent
Overview

Make a claim now

Make a claim now
Whether for your Life, Funeral or Retirement policy, make a claim here. We know your time is important, so we’ve made the process quick and easy. And we’re here to help every step of the way.
Make a claim now

Claiming in 3 easy steps:

1
Let us know
Contact us via the method that works for you, or use our chatbot to start the process
2
Prepare your documents
We’ll let you know which ones you need.
3
Get your claim
Claims can take up to 48 hours once lodged. We’ll keep you posted all the way.

More ways to contact us

Pick the one most convenient for you.
Chat here and now
Our chatbot is ready to provide instant assistance
Use our chatbot
Speak to a human
Our people are standing by to take your call.
0860 724 724
Overview

Get My Policy Statement

Get My Policy Statement
Your policy statement is a summary which may contain information such as policy number, benefits, insured amounts, insured persons and beneficiaries etc.
Get my policy statement

More ways to contact us

Pick the one most convenient for you.
Chat here and now
Our chatbot is ready to provide instant assistance
Use our chatbot
Speak to a human
Our people are standing by to take your call.
0860 724 724
Overview

Manage my policy

Manage my policy
Things change. If your policy details are one of those things, you can update them here.
Update my details

More ways to contact us

Pick the one most convenient for you.
Chat here and now
Our chatbot is ready to provide instant assistance
Use our chatbot
Speak to a human
Our people are standing by to take your call.
0860 724 724
Overview

Request a tax certificate

Request a tax certificate
Let's get you ready for tax season. Get your tax certificates for the last five years.
Get my tax certificate

More ways to contact us

Pick the one most convenient for you.
Chat here and now
Our chatbot is ready to provide instant assistance
Use our chatbot
Speak to a human
Our people are standing by to take your call.
0860 724 724
Overview

Request a withdrawal

Request a withdrawal
Need money from your savings plan? We’ve made the process quick and easy because we know your time is important. Let’s get started.
Request a withdrawal

More ways to contact us

Pick the one most convenient for you.
Chat here and now
Our chatbot is ready to provide instant assistance
Use our chatbot
Speak to a human
Our people are standing by to take your call.
0860 724 724
Overview

Unclaimed benefits

Unclaimed benefits
Millions of South Africans have not received payouts from savings or insurance policies because they haven’t claimed their benefits or they can’t be found. We are going out of our way to find and pay our clients what is due to them.
Make a claim

Do I have unclaimed benefits?

If you are not sure whether you or a family member has unclaimed benefits due to you, you can take the following steps to check:
Check in with financial adviser.

Request your financial adviser to check your ID number or the ID number of your family member with any financial services provider you have had a policy with in the past.

Family member

If a family member has passed away, you can check if they may have unclaimed benefits accrued to them from any financial services provider.

Update contact details

Make an effort to update your contact details on a regular basis, especially when those details change.

To check unclaimed benefits

Pick the one most convenient for you.
Unclaimed benefits
We are going out of our way to find and pay our clients what is due to them.
Check claims
Prefer to speak to a human? 
Our call centre is standing by. 
0860 724 724
Mail us
Via email:
[email protected]

Via post:
Metropolitan Client Care Department, PO Box 2212, Belville 7535
Overview

Marketing Consent

Marketing Consent
As a valued Metropolitan client, you can opt out of receiving marketing communication from us. We’ll still keep you updated on the policies you have with us.
Change your preferences

More ways to contact us

Pick the one most convenient for you.
Chat here and now
Our chatbot is ready to provide instant assistance
Use our chatbot
Speak to a human
Our people are standing by to take your call.
0860 724 724
Log in