I seldom experience the kind of 5-star client service I received from Metropolitan, days after my beautiful mother passed from Covid complications. I can proudly say you treated me and those around me with dignity, love and respect. When I thanked the consultant, Alfred, he said "We are family". It felt like he was acknowledging my mother as his mother too. She would have loved that.

The service I received from Luyanda in January 2021 is by far the greatest I have ever received from Metropolitan. She was kind, courteous and very helpful. Her voice really says it all.

I would like to thank Shameela for her assistance: you showed your commitment by putting yourself in my shoes. The way you handled my situation proves that you are not in the position by mistake. You have shown that you really care about your company, and more about your customers. Thanks again and keep up the good work.

Unfortunately, my family lost a loved one during the pandemic. I assumed that remote working and increased workload would lead to an inefficient claims process. I was wrong. As tragic as our situation was, your office and Ms Pat Nzama provided superior service, which deserves to be appreciated and applauded. My family would like to thank Metropolitan for the quality service they provided in our time of need.